Dipo4d Privacy Policy — Personal Data Protection for Malaysian Users

1 Data We Collect

Dipo4d collects your personal data from several sources to enable us to provide the best possible service. The following are the types of data we collect:

2 How We Use Your Data

The personal data we collect is used solely for legitimate purposes related to dipo4d services. Data usage is as follows:

• Account management — Creates, verifies, and maintains your user account.
• Transaction processing — Processes deposits, withdrawals, and all financial transactions carried out through the platform.
• Identity verification (KYC) — Verifies your identity as a security measure and in compliance with anti-money laundering laws.
• Customer support — Handles inquiries, complaints, and support requests effectively.
• Security & Fraud Prevention — Detects and prevents suspicious activity, fraud, or platform abuse.
• Platform improvement — Analyses usage patterns to improve user experience and platform features.
• Service Communications — Sends important notifications related to your account, security, and service updates.
• Legal compliance — Fulfils applicable legal and regulatory compliance obligations.

3 Legal Basis for Data Processing

Dipo4d processes your personal data on one or more of the following legal bases:

• Contract fulfilment — Processing is necessary to enable us to provide the services you have requested, including account management and transaction processing.
• Legitimate interest — Processing for platform security, fraud prevention, and usage analytics based on legitimate business interests.
• Legal Obligations — Processing required to fulfil Malaysia's legal requirements, including the Personal Data Protection Act 2010 (PDPA) and anti-money laundering laws.
• Consent — For specific data uses such as marketing communications, we obtain your explicit consent and you have the right to withdraw it at any time.

4 Data Sharing with Third Parties

Dipo4d does not sell or rent your personal data to any party. However, in the following limited situations, we may share data with trusted parties:

• Payment service providers — Licensed payment gateways that process deposit and withdrawal transactions on your behalf, subject to strict confidentiality agreements.
• Game providers — Game development companies such as Evolution Gaming, Pragmatic Play, and others that provide game content, limited strictly to data required for game functionality.
• Cloud and hosting services — Technical infrastructure providers that store and process data under strict data processing agreements.
• Competent authorities — Law enforcement bodies, government agencies, or courts when required by law or a valid court order.

5 Data Retention Period

Dipo4d adheres to the "minimal retention" principle — we only retain data for as long as genuinely necessary:

• Active account data — Retained for as long as your account is active and a legitimate operational need exists.
• Financial transaction data — Retained for a minimum of 7 years in accordance with Malaysia's taxation and anti-money laundering legal requirements.
• KYC records — Retained for 5 years after the date of verification or account closure, whichever is later.
• Support communication logs — Retained for 2 years for reference and service improvement purposes.
• Technical log data — Retained for 90 days for security monitoring and technical troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked back to any specific individual.

6 Your Rights as a Data Subject

Under applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our privacy team at [email protected] by stating the right you wish to exercise and your account information. We will process your request within 30 business days.

7 Cookies & Tracking Technologies

Dipo4d uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Preference Cookies — Stores your preferences such as language, theme, and display settings for a more personalised experience.
• Analytics Cookies — Helps us understand how users interact with the platform for improvement purposes. All data is aggregated and anonymised.
• Security Cookies — Helps identify and prevent fraudulent activity and unauthorised access.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality.

8 Data Security Measures

Dipo4d continuously invests in security infrastructure to protect your data:

9 Third-Party Links & Services

Dipo4d integrates services from third-party providers such as payment gateways and game providers. While we carefully select our partners and bind them to strict data protection agreements, our privacy policy does not directly cover the privacy practices of those third parties.

We encourage you to read the privacy policies of the service providers you access through our platform if you wish to learn more about how they handle your data.

10 Children's Privacy

The dipo4d platform is exclusively for users aged 18 years and above. We do not knowingly collect personal data from individuals below that age. Should we discover that a child's data has been collected without valid consent, we will promptly delete such data and close the associated account.

If you believe a child has registered on our platform, please contact us immediately at [email protected] so that we may take the appropriate action.

11 Privacy Policy Amendment

Dipo4d reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any material amendments will be communicated to you via:

• Notice on the dipo4d platform homepage.
• Email to the address registered in your account.
• In-account notification upon login after amendments are made.

Your continued use of the platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. The latest version of this policy is always available on this page.

12 Contact Us About Privacy

For any questions, concerns, or requests regarding your privacy and personal data protection, the dipo4d privacy team is ready to assist:

For inquiries related to the overall terms of use, please refer to the Terms and Conditions us. For responsible gaming guidance, visit the Responsible Gaming.